Who are La Lumiere Photography? La Lumiere Photography is a family run portrait studio, for families, babies, kids, even the family dog. Aaron Gilpin is our principal photographer who owns the business with his wife Debbie. Aaron has won several awards over the last few years for his photography, and we were also awarded a 5 star rating from the Xperience Photography Group, meaning we provide the highest levels of service to our customers.

Booking

Why do you take a £20 refundable booking deposit? We ask for the £20 as a commitment from you that you are going to turn up for your session. With each photoshoot we allocate a set amount of time, time which is wasted if we get a no-show. We of course understand that things can happen outside of your control, and we always work with our customers to find alternative dates etc. providing we get 48 hours notice.

Do you have parking? Yes we have a car park right next to our front door, (please note it is shared so during weekdays we cannot guarantee a space) Alternatively there is free parking on the street up to an hour. 

When should I book my photography session? We are a busy photography studio especially on the weekend so If you are looking for a session the sooner the better, we are normally booked up 2-3 weeks in advance.

When is the best time to photograph newborn’s? We find the best age to photograph a newborn is between 5 days and 2 weeks while they’re happy to curl up in a ball, lie perfectly still wherever you place them, and quietly drop off to sleep. We can photograph them up to 4 weeks old if needs be. We know the little ones are unpredictable, and arrive when their ready, and we do our best to accommodate you.

The Session

Can we have a quick portrait? In order to get the best images, we don't do "quick" portraits. In order to achieve our award winning images, it does take time and patience especially if your bringing little ones. We work hard during the session to make sure we have lots of lovely photos to show you at your viewing session.

I have a gift voucher – how do I book in? Just call us at the studio on 01482 867455  or click here if you have a specific date in mind, please try to book at least 3 weeks in advance as our most popular dates are Saturdays and Sundays.

Who owns the copyright? We retain the copyright on all of our images.  Please note scanning/screen shots breaks UK copyright laws and is classed at theft. where the customer buys a USB of images Print Rights are given.

What if I need to cancel as I'm unwell? If someone is unwell in your group (and we completely understand it happens) we need as much notice as possible, please try to give 2 days notice so we can then let other clients know of upcoming availability. We will then reschedule the shoot as soon as we can. 

Can we bring pets? Of course! 

Do you have a limit on how many people can come for a family portrait? We have a large studio space and have taken many large family portraits with over 12 people ranging from babies to great grandparents. 

Can we combine our vouchers? Unfortunately not – it's strictly one voucher per family household per year.

Do I need to bring my voucher with me? Yes please.

Can I view my images straight after the photoshoot? Unfortunately not, as we've probably taken hundreds of shots and need to whittle them down so we only show you the best of the best of the best! Once your images have been taken, they are then cleaned and creatively edited for you, this normally takes our experienced editor a good couple of hours.

 

What to expect at the Viewing

How long does it take from shoot to viewing? It takes around 1-2 weeks depending on schedules.

Can I bring my children to the viewing? We recommend parents NOT to bring their young children into the viewing room, more for the comfort of the parents as there is not much to do during the viewing session for them and you do not want to be rushed into making the wrong decisions.

Can we bring our parents to the viewing session? Yes, as is often the case parents will also want the opportunity to buy images for themselves especially with baby shoots. We do encourage you to leave the kids at home with a sitter or relative as during the viewing/ordering session they tend to be a distraction for you. 

How many pictures can I expect to see? It depends on how well the session goes, but on average we showcase around 30-40 images, each one digitally cleaned, colour corrected and lots of extra ideas for you to see how you can present your "wall art" in your own home. We are all about the quality not quantity.

How long is the viewingOur viewing sessions normally around an hour (if you are any later then 30 mins we have the right to reschedule your appointment).

What is creative editing? After the shoot, we work on your photos cleaning up scars, spots, scratches, dribble etc. We also work on a few variations like black & white and other colour effects that we think you might like. Its a good idea to talk about any preferences you have at the start of your photoshoot.  

Is there an obligation to buy after the shoot? Of course not, but if after seeing your beautiful images you choose too, then we have products suitable for everyone. 

What payments do you accept? We accept most major credit and debit cards, Cash, or Bank Transfer

Do you offer payment plans? We offer up to 4 months interest free payment plan – great for spreading the costs whilst enjoying your wall art in the comfort of your own home. Payments are made by Direct Debit (items are not released until the balance is paid) 

What is the first viewing price? We offer discounts and collections at the first viewing, all part of your photography experience. So before you come to see your images spend a few minutes looking around your home to get an idea of where you are going to hang your portraits, doing so will speed up your decisions on the day of the viewing. You can even measure up wall space and take a few images so we can "show" you what your final pieces will look like in your home. 

How many times can I come in and view my images if I haven't yet placed an order? Viewings take a lot of our time up, though we don't mind showing you your images again and again. The first viewing is part of your voucher and we only offer discounts and packages at this first viewing. For a second viewing we do not offer any discounts or packages and are chargeable at £100

Aftercare

When can we come back in? You can come back in anytime, but to get the most out of your time, money and children, we recommend you see us very 2-3 years. Households are limited to use one voucher per family per year. Please contact the studio directly if you ar a returning customer on 01482 867455

How long do you keep the images for? If you place an order, we keep the images on file for 12 months. If no order on images, files are disposed of accordingly. If you would like us to hold onto the images for a longer period, a retainer will be required – please ask at the studio for more information.

Is there a guarantee on my wall art?  All of our wall art is guaranteed for a 1 year, although if you look after it it should last a lifetime. please contact the studio if you need any advice on cleaning or hanging the product.

When will my order be ready? After your photography session, your images will be selected and edited. A slide-show is then prepared for you to view when you come back to the studio around a week or so later. After you have chosen your favourite images, and placed an order, we will then re-edit your chosen images to make them perfect, ready to be printed and framed using the very best framers in the UK. All of this take around 5-6 weeks. Digital products usually take 1-2 weeks

 

If you can't find an answer to any question you have please call or email the studio