Copyright

La Lumiere Photography retains the copyright on any and all digital materials created by the studio and printed work produced from these digital images.

Digital Images

When digital images are purchased by the client, only the right to print the image for personal use is included. Copyright continues to be owned by La Lumiere Photography. If the images are used for any commercial purposes, then a further fee will be negotiated and paid to the Studio.

Digital enhancement and manipulation are carried out at the discretion of La Lumiere Photography. If any special requests are made to enhance a specific image, it is expected that the Client will by buying that image. No work will be carried out on any image until payment has been received in full.

Cancellation Policy

In the event that you do need to cancel either your shoot or viewing appointment, we require 48 hours notice. Failure to cancel your appointment within the timeframe will result in any booking fee been forfeited.

La Lumiere Photography will always try to accommodate changing schedules and will be happy to refund or postpone any shoot if cancelled or rescheduled within the notice period.

Once an order has been processed by our post-production team no refunds can be made.

Gift Voucher

La Lumiere Photography Vouchers have an expiry date which can be found on the voucher. Change is not given on purchases that cost less than the value of the Voucher presented. Vouchers cannot be exchanged for cash. La Lumiere Photography Vouchers can only be exchanged for photographic products at La Lumiere Photography and relating to images created by La Lumiere Photography. We reserve the right not to accept any vouchers that have or appear to have been forged, damaged, defaced or otherwise tampered with. No responsibility will be accepted for lost, stolen, or damaged Vouchers. To deface a voucher will render it invalid. Vouchers cannot be used in conjunction with any other voucher or offer. La Lumiere Photography retains the right to vary these terms and conditions.

Delivery Policy

Gift vouchers will be sent to UK destinations using standard Royal Mail services unless otherwise agreed directly with La Lumiere Photography.

No frames or other products will be delivered to clients due to the fragile nature of the products. We require that all products are collected and checked by the clients at our studio in Beverley. We are open for collection Wednesday to Friday between 9:30am and 4:30pm and weekends between 10:00am and 4:00pm

If clients wish to have their products shipped, La Lumiere Photography takes no responsibility for the delivery service or the condition of the products on arrival.

Return & refunds Policy

Once the portrait products have been checked, collected and signed for at our studio, no returns will be accepted nor will any refunds be generated by La Lumiere Photography.

For any purchases made on our website, if you withdraw from that purchase, within 14 days, then we will refund the cost of items minus costs of packaging, shipping and credit card charges, if any.

 

Customer Service Contact Information

Please contact our Beverley Studios on:

La Lumiere Photography
22 Trinity Lane
Beverley
East Riding of Yorkshire  
HU17 0DY

Tel: 01482 867 455

Privacy Policy

This privacy policy sets out how La Lumiere Photography uses and protects any information that you give La Lumiere Photography when you use this website.

La Lumiere Photography is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

La Lumiere Photography may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from February 2016.

What we collect

We may collect the following information:

  • Name 
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers and your orders

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure,we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We do not store credit card information

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at enquiries@la-lumiere.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to:

La Lumiere Photography
22 Trinity Lane
Beverley
East Riding of Yorkshire
HU17 0DY

La Lumiere Photography is a Trading Name of Gilpin Photography Limited. Reg. Number 09679505

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.